Udranj.

Privacy Policy

Last updated: April 1, 2026

Udranj ("we", "us", or "our") operates the website https://www.udranj.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

1.1 Information You Provide

  • Account data: name, email address, password (encrypted).
  • Order data: billing address, shipping address, phone number.
  • Payment data: processed securely by Razorpay — we never store card numbers or CVVs.
  • Custom design requests: fabric preferences, measurements, reference images you upload.
  • Communications: emails or WhatsApp messages you send us.

1.2 Information Collected Automatically

  • IP address, browser type, device information.
  • Pages visited, time spent, referring URL.
  • Cookies and similar tracking technologies (see our Cookie Policy).

2. How We Use Your Information

  • Process and fulfil your orders.
  • Send order confirmations, shipping updates, and invoices.
  • Respond to your customer service inquiries.
  • Send marketing emails (only with your consent; unsubscribe at any time).
  • Improve our website and product offerings.
  • Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Razorpay – payment processing (PCI DSS compliant).
  • Shipping partners – DTDC, Blue Dart, India Post, etc. for delivery.
  • Supabase – secure cloud database storage.
  • AWS S3 – media/image storage.
  • Email/SMS providers – transactional notifications.
  • Law enforcement – when required by Indian law.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to fulfil orders and comply with legal obligations (typically 7 years for financial records under the Indian Companies Act).

5. Your Rights

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications at any time.
  • Request data portability.
  • Lodge a complaint with relevant data protection authorities.

To exercise any right, email us at udranj@gmail.com.

6. Security

We implement industry-standard security measures including SSL/TLS encryption, hashed passwords, and row-level security on our database. However, no method of transmission over the internet is 100% secure.

7. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website.

9. Contact Us

Udranj
Hyderabad, Telangana, India
Email: udranj@gmail.com
Phone: +91 96662 26209